Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
IGET VAPES offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
Standard delivery Get it in 3-5 working days | |
|---|---|
Orders over $100: All day delivery. Order anytime: | FREE |
Orders under $100: All day delivery. Order anytime: | $5 |
Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
Next day delivery Get it next day, 7 days a week | |
|---|---|
All day delivery. Order by 9pm. | $5 |
Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
What do we mean by small? Single devices, pods, and small accessory orders.
Large items
Standard delivery Get it in 2 working days | |
|---|---|
All day Delivery from 7am - 8pm. Order anytime: | Fromu$20 |
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: | From $35 |
Next day delivery it next day on weekdays | |
|---|---|
All day delivery from 7am - 8pm. Order by 7pm: | Fromu$30 |
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: | From $45 |
Applies to orders of 5+ devices, bulk packs (x10), or wholesale quantities.
Important notes specific to vapes:
- All vape products contain lithium batteries and are classified as dangerous goods — this may affect delivery speed in some regions.
- Age verification may be required upon delivery. If age cannot be confirmed, the order will be returned and refunded minus shipping costs.
- Due to regulations, we may be unable to deliver to certain postcodes or states. You'll be notified and fully refunded if this applies to your order.
Exchange or Return of Goods
If the product is of good quality, you have the right to cancel your order within 14 days of receiving it, in accordance with consumer protection laws.
To be eligible for a return, the item must be kept in its original condition and packaging. If the product was damaged or became faulty through no fault of the customer, your right to return is still protected. Unpacking the product or checking its functionality does not void your eligibility for a refund.
The product is not accepted back if at least one of the components is missing:
- Fully equipped product with all original components
- Proof of purchase from IGET Vapes (order confirmation or receipt)
- Warranty card (where applicable)
- A defect description report prepared by our support team
Refunds will be processed within the timeframe set by applicable consumer legislation. Once your return is approved, the refund will be issued to your original payment method.
For any return or exchange enquiries, contact us at: 📧 info@getvapes.net 📞 +61 468 182 438
FAQs
If your order hasn't arrived within the estimated delivery timeframe, please check your tracking number sent to your email. Orders can sometimes experience delays due to high demand or courier issues. If your tracking shows no updates for more than 3 business days, contact our support team and we'll investigate it for you right away.
Unfortunately, we do not deliver on public holidays. Our courier partners operate on standard business days only. If your order is placed on or just before a public holiday, please allow an extra 1–2 business days for dispatch and delivery.
We deliver to most postcodes across the country. To confirm we deliver to your area, simply enter your postcode at checkout — if delivery isn't available, you'll be notified before payment. For rural or remote areas, extended delivery times may apply.
Yes! Next-day delivery is available on orders placed before 2:00 PM on business days (Monday–Friday). Orders placed after the cutoff or on weekends will be dispatched the next business day. Next-day delivery may not be available for all postcodes.
Most of our deliveries do not require a signature and can be left in a safe place. However, for larger orders a signature may be required. If no one is home, the courier will leave a calling card with redelivery or collection instructions.
